Website privacy policy

Our commitment

The practice handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Health information is treated as sensitive information and given a higher level of protection.

Information we collect

When you contact the practice, we may collect:

• your name and contact details, including those you enter in the contact form;
• details of your enquiry, such as your procedure, hospital, date of service or account; and
• any health information you choose to give us so we can respond to your enquiry.

When you visit this website, our hosting provider automatically records standard technical information, such as your IP address, browser type, and the pages you view and when. This website does not use analytics, advertising or tracking cookies.

How we use your information

We use your information to respond to your enquiry, to provide and administer your anaesthetic care, to issue and manage accounts, and to meet our legal and professional obligations. Technical information is used to operate, secure and maintain this website.

Practice administration

Fast Tracking Anaesthetic Billing Services provides administrative and billing services to the practice. Its team answers the practice's phone and email enquiries and manages accounts on Dr Peters' behalf, and handles your information only for those purposes.

Calls to the practice may be recorded for quality and training purposes. If your call is being recorded, you will be told at the start of the call. Call recordings are stored securely, used only for these purposes, and handled in the same way as other personal information described in this policy.

Online payments

Payments made through the "Pay now" button are processed on MediTrust's secure payment page at meditrust.com.au. Your card details are entered on MediTrust's website and are not collected or stored by this website. MediTrust's own privacy policy applies to information you provide there.

Who we disclose information to

We may disclose personal information to:

• other health practitioners and hospitals involved in your care;
• Medicare, private health funds and other payers, for billing and claims;
• service providers who help us operate, such as our billing, payment, phone and website hosting providers; and
• others where required or authorised by law.

Overseas disclosure

This website is hosted by a provider whose servers may be located outside Australia, including in Singapore. Technical information collected by the website may therefore be stored overseas. We take reasonable steps to ensure our providers handle information consistently with the Australian Privacy Principles.

Sending health information

Please do not include medical records or detailed health information in the contact form. If you need to provide them, call the team first so they can advise on a secure way to send them.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Access and correction

You may ask to access or correct personal information we hold about you. Please contact the practice using the details below. We will respond within a reasonable time.

Questions and complaints

If you have a question or concern about privacy, please contact the practice:

Phone: (07) 3532 2936
Online: the contact form on the Contact page

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.